Last modified 08/23/2021
1. IntroductionThe Wattsons Company (“The Wattsons Company” or “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this notice.
This Privacy Notice (our “Privacy Notice”) describes the types of information we may collect from you or that you may provide when you visit the website www.wattsons.io (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This notice applies to information we collect:
on our Website;
from energy meters and from third parties that manage energy meters; and
in email, text, and other electronic messages between you and our Website.
It does not apply to information collected by:
except for data that is generated by energy meters, us offline or through any other means, including on any other website operated by The Wattsons Company or any third-party (including our affiliates and subsidiaries);
us or any of our affiliates or subsidiaries related to your or any other individual's employment or potential employment with us; or
any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Website.
Please read this notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Notice. This Privacy Notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.
2. Children Under the Age 18Our Website is not intended for children under 18 years of age. No one under this age may provide any information on or through our Website. We do not knowingly collect Personal Information from children under this age. If you are under this age, do not use or provide any information on or through our Website or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received Personal Information from a child under this age without verification of parental consent, we will delete that information. If you believe we might have any information from a child under this age, please contact us at info@wattsons.io.
3. Information We Collect About You and How We Collect ItGenerally
We collect several types of information from and about users of our Website (“Personal Information”):by which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number, credit or debit card information, account number, or any other identifier by which you may be contacted online or offline;that is about you but individually does not identify you, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website. This may also include energy usage data that we or third parties collect from energy meters such as the amount of energy you use, the type of energy that you use, and the times that you used the energy;that is about your household such as the number of people that are in your household or whether anyone in your household uses a medical device or has particular medical conditions that make your household eligible for energy discounts or subsidies; and/orabout your internet connection, the equipment you use to access our Website and internet usage details.
We collect this information:
directly from you when you provide it to us;
from meters that measure the energy usage of your building and from third parties that measure this on our behalf; andautomatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us
The information we collect on or through our Website are:
information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, accessing our Website, contacting us regarding a potential job opening, subscribing to our services, or requesting further services. We may also ask you for information when you report a problem with our Website;records and copies of your correspondence (including email addresses), if you contact us;details of transactions you carry out through our Website. You may be required to provide financial information when making a payment through our Website; andyour search queries on the Website.
The Personal Information we collect from you is required to enter into a contract with The Wattsons Company, for The Wattsons Company to perform under the contract, and to provide you with our services. If you refuse to provide such Personal Information or withdraw your consent to our processing of Personal Information, then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:details of your visits to our Website as described above; andInformation about your computer and internet connection, i.e. your IP address, operating system, and browser type.
The information we collect automatically may include Personal Information or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:estimate our audience size and usage patterns;store information about your preferences, allowing us to customize our Website according to your individual interests;maintain whether you are logged in or logged out from our Website;speed up your searches; andrecognize you when you return to our Website.
The automatic data collection technologies that we use include:Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies or alert you when cookies are being sent by activating the appropriate setting or settings on your browser. However, if you refuse to accept cookies by selecting such a setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. You can find more information about cookies at http://www.allaboutcookies.org; andSession Cookies. Our use of cookies also includes “session cookies.” Each time you log into our Website, a session cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. We use session cookies containing encrypted information to allow us to uniquely identify you when you use our Website. Session cookies are required to use our services.
Information We Collect from you Electric Meter and from Third Parties
We collect information from your energy meters, such as smart meters, or from third parties who collect information from your energy meter on our behalf. This information includes energy usage data that we may collect continuously or on a regular basis. We use this information to calculate and provide you with a bill for your energy usage, and to provide you with information to help you manage your energy usage, such as your historical energy usage, energy usage in this billing cycle, and information about what types of devices in your home may use the most energy.
4. How We Use Your InformationWe use information that we collect about you or that you provide to us, including any Personal Information:
to present our Website and their contents to you;
to provide you with information or services that you request from us;
to provide you with notices about your account, including monthly energy bills, late payment notices, service interruption notices, and service suspension notices;
to process payments for transactions such as payment for your energy use;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to notify you about changes to our Website or any products or services we offer or provide though them;
to maintain your account with us;
to analyze the type and amount of energy that you are using and how you are using it and compare your energy usage patterns with those of similar households;
to manage your energy delivery if you have a medical condition that requires constant availability of energy, including during adverse weather conditions or similar force majeure events;
to send newsletters to you;
t o determine whether you qualify for any energy discounts or subsidies;
to improve our products and services and to manage our energy delivery infrastructure;
in any other way we may describe when you provide the information;
to fulfill any other purpose for which you provide it; and
for any other purpose with your consent.
We may also use your information to contact you about our own services that may be of interest to you. If you wish to stop receiving emails that contain such information about our services, you may send us an email stating your request at info@wattsons.io or click an “Unsubscribe” link in one of the emails that we have sent to you. For more information, see Choices About How We Use and Disclose Your Information.
5. Disclosure of Your InformationWe do not share, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Notice. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose Personal Information that we collect or you provide as described in this Privacy Notice:
to our subsidiaries and affiliates; to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. These entities provide IT and infrastructure support services, billing services, and payment processing services. Our payment processor's privacy policy may be found at https://stripe.com/privacy.
to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of The Wattsons Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by The Wattsons Company about our Website's users is among the assets transferred; to state, federal, and local regulators as required under our regulatory approval to provide you with our products and services; to fulfill the purpose for which you provide it;
for any other purpose disclosed by us when you provide the information; and with your consent.
We may also disclose your Personal Information: to comply with any court order, law, or legal process, including to respond to any government or regulatory request; to enforce or apply our Terms of Use(https://wattsons.io/terms) and other agreements, including for billing and collection purposes; and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Wattsons Company, our customers, or others.
6. Choices About How We Use and Disclose Your InformationWe do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your Personal Information:
Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from The Wattsons Company. We will only use your email address and contact information to promote our own servi. If you wish to opt out of receiving our promotional emails, you can send us an email stating your request to info@wattsons.io. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions or select an Unsubscribe link in the promotional email. This opt out does not apply to information provided to The Wattsons Company as a result of your use of our products and services, such as to provide you bills for energy usage or other information about your account.
7. Accessing, Correcting, and Deleting Your InformationYou can review and change some of your Personal Information by logging into the Website and visiting your account profile page. You may also contact us at through any of the contact information below to request access to, correct or delete some types of Personal Information that you have provided to us. We may not accommodate a request to delete or change information if we believe the deletion or change would impact record retention or other operational requirements (such as to maintain your account), violate any law or legal requirement or cause the information to be incorrect. For example, we cannot accommodate a change to your service address without closing your account and opening a new account for the new service address.
8. Do Not Track SignalsOur Website may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers or operating systems permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
9. Data SecurityWe have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure when we store it, and when it is transmitted to us or when we otherwise process it.
Unfortunately, the transmission of information via the Internet and the electronic storage of such information is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to us or otherwise stored electronically by us. Our collection and use of Personal Information as a result of your registration and use of our services is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our information systems, including our Website.
10. Changes to Our Privacy NoticeWe may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page. If we make material changes to how we treat our users' Personal Information, we will notify you by email to the email address specified in your account and/or through a notice on the one of the Website's home page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.
11. Contact InformationIf you have any questions, concerns, complaints or suggestions regarding our Privacy Notice, have any requests related to your Personal Information pursuant to applicable laws, or otherwise need to contact us, you must contact us at the contact information below or through the “Contact” page on our Website.
To Contact The Wattsons Company
The Wattsons Company131 Continental Dr.
Suite 305
Newark DE 19713 US
+1 650 535 8467
info@wattsons.io